FAQ
- What types of products can I buy?
At drawboardly.com, we primarily offer various painting palettes and drawing papers suitable for watercolor, sketching, acrylic, and other painting scenarios, meeting diverse creative needs.
- How long does it take for my order to ship?
Generally, orders are processed and shipped within 1-3 business days after payment confirmation. Specific shipping times may vary depending on stock availability or holidays.
- Do you offer international shipping?
Yes, we support international shipping. Specific delivery times and costs will be displayed at checkout based on your shipping address.
- How can I check my order status?
After your order is shipped, you will receive a notification via email. You can also check your order progress by contacting customer service at support@drawboardly.com
- What if there is a problem with the received goods?
If you receive goods with quality issues or damage during shipping, please contact us promptly via email, providing relevant photos and order information. We will handle it for you as soon as possible.
- Can I return or exchange goods?
We support returns and exchanges subject to our return and exchange policy. Please contact us as soon as possible after receiving your goods for detailed instructions.
- Which payment methods are supported?
We support a variety of common online payment methods. Specific options will be displayed on the checkout page.
- Is my personal information secure?
We take your privacy and data security very seriously. All information is protected and processed in accordance with our privacy policy.
- Can I cancel my order?
If your order has not yet been shipped, you can contact customer service to request cancellation. Once the order has been shipped, it will be processed according to the return procedure.
- How do I contact customer service?
You can contact us via email at support@drawboardly.com
and we will respond to your inquiry within 1-2 business days.
