REFUND AND RETURNS POLICY

Thank you for shopping at drawboardly.com! We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your purchase, you can apply for a refund or return according to the following terms:

1. Return Application Time: You can apply for a return or refund within 7 days of receiving the goods. Applications submitted after this period may not be processed, subject to customer service review.
2. Return Conditions: Returned goods must be in unused condition and retain their original packaging and all accessories. Damage caused by human error, signs of use, or missing parts may affect refund processing.
3. Handling Product Issues: If the goods you receive have quality problems, are damaged, or do not match your order, please contact us as soon as possible after receiving the goods and provide relevant pictures and order information. After verification, we will provide you with a refund or replacement service.
4. Refund Process: Please contact us via email at support@drawboardly.com to obtain return authorization and the specific return address. Do not return the goods yourself before receiving confirmation. We will process your refund within 3-7 business days after receiving and inspecting the returned goods.
5. Refund Method
   Refunds will be processed via the original payment method. The exact arrival time depends on the processing speed of your payment institution or bank.
6. Shipping Costs
   For returns due to product quality issues or incorrect shipments, we will cover the return shipping costs. For returns due to personal reasons (such as dislike or unsuitability), the customer will be responsible for the return shipping costs.
7. Non-Returnable Items
   Some special items (such as customized products or items explicitly marked as non-returnable) are not eligible for return or refund. Please carefully review the product description before purchasing.

If you have any questions about our refund policy, please feel free to contact us at support@drawboardly.com.

Thank you for your understanding and support!